I am a financial services leader with more than 20 years of experience in banking and credit union operations, specializing in operational leadership, team development, process improvement, and business performance within highly regulated environments.

Throughout my career, I have worked across retail banking, mortgage servicing, and credit union operations, leading teams, improving workflows, and helping organizations operate more efficiently while maintaining strong compliance and service standards. I enjoy solving operational challenges, building practical solutions, and creating processes that support both employees and the overall member experience.

In my current leadership role, I oversee daily operations, team performance, and operational execution while supporting business growth and organizational objectives. I have developed operational tools, centralized resources, and process improvements that helped reduce errors, improve consistency, strengthen audit readiness, and increase overall efficiency.

What drives me most as a leader is building environments where people can grow, teams can perform at a high level, and operations can run with clarity and accountability. I believe strong leadership is about creating structure, supporting people through change, and delivering results through collaboration and consistency.

I am currently pursuing a Master of Business Administration with a focus on Leadership while continuing to expand my knowledge in project management, operational strategy, and organizational development. My long term goal is to continue growing into senior leadership roles where I can help organizations strengthen operations, develop high performing teams, and execute strategic initiatives that create measurable impact.