I am an operations and business leader with over 20 years of experience in financial services, specializing in operational execution, performance improvement, and compliance within highly regulated environments. My career has focused on leading teams, improving workflows, and delivering consistent results across high-volume operations.

Throughout my professional journey, I have worked across retail banking, mortgage servicing, and credit union operations, where I managed complex processes, supported regulatory requirements, and partnered with cross-functional teams to improve efficiency and accuracy. I am known for translating strategic objectives into practical execution by building tools, standardizing processes, and supporting teams through change.

I currently serve in a leadership role overseeing daily operations and team performance, where I have designed automation tools, centralized operational resources, and developed training materials that reduced errors, improved turnaround times, and strengthened audit readiness. My leadership approach is grounded in accountability, clarity, and data-informed decision-making.

I am pursuing a Master of Business Administration with a focus on Leadership and hold formal project management training, which has strengthened how I plan, execute, and lead operational initiatives. I also bring a strong technical foundation, which allows me to partner effectively with technology teams and evaluate operational risk through both business and systems lenses.

I am motivated by building environments where people, processes, and systems work together effectively. My goal is to continue contributing at a senior operational level, helping organizations execute with consistency, manage risk thoughtfully, and deliver measurable performance improvements.